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Frequently Asked Questions

  • What is the Lotto Superdraw?
    The Lotto Superdraw is a draw which takes place every WEEK. Each ticket gives you the chance of winning one of our fantastic cash prizes. Each entry costs just £1.
     
  • How do I find out more about Freshfields?
    Find out more about us on our website www.freshfields.org.uk
     
  • How can a prize lottery help animals in need?
    Every time you play, 60% of your entry fee directly benefits the animals. So everyone's a winner.
     
  • Can you guarantee the lottery is fair?
    Yes, every £1 entry has an equal chance of winning, and the winning numbers are drawn at random.
     
  • How old do I have to be to enter?
    You must be aged 16 or over to enter the lottery.
     
  • What can I win?
    Each week there is a £1,000 jackpot prize. Second prize is a £500 rollover, which if not won, rolls over up to a maximum £5,000 prize. There are also twenty two £10 prizes and twelve £5 prizes. Altogether 36 weekly cash prizes with a weekly prize fund available of £1,380.
     
  • How do I buy tickets?
    You can buy tickets through our website by setting up a direct debit lottery subscription, which is the easiest way to ensure you're entered into the draw each month.
    Alternatively, you can telephone us on 0151 530 5218 and we would be happy to send you an entry form.
     
  • Why is the monthly price £4.34 when paying by Direct Debit?
    The monthly cost breakdown of £4.34 for playing the lottery is based on paying £1 per week over a 52-week year. Direct debits are only collected once monthly. Sometimes there will be five weeks in a month and the additional £0.34p is to build up credit to cover the fifth week on the five-week months.
     
  • Can I have more than one entry?
    Yes, you can have as many entries as you'd like. Each £1 entry buys you one 'chance' of winning in our lottery. In accordance with our commitment to responsible gambling, we offer a maximum of 20 entries each week per person.
     
  • Are my entries eligible for Gift Aid?
    Unfortunately, we cannot claim Gift Aid on funds raised through the lottery.
     
  • Can I choose my lottery numbers?
    These are chosen randomly and will be your numbers for the duration of your membership of our lottery. When you enter the lottery, you will be sent your unique numbers.
     
  • How do I know I am in the draw?
    Within 21 days of registration you will receive a confirmation letter and welcome pack which contains details of your unique lottery number(s) and the date of the first draw your tickets are entered into. You will be entered into the draw when you have monies available and you will continue to be entered into the draw as long as you have monies available against your lottery number.
     
  • Why is there a delay between registration and entry into the draw?
    Following registration, it is necessary to complete a number of administrative processes which include verifying your payment details with your bank, claiming the funds from your bank account and the funds being received.
     
  • Why am I sent to another website when making a payment?
    When taking payments Everton in the Community use a secure payments system provided by our Direct Debit provider. This ensures your details are taken in a safe and secure manner when you enter the lottery online.
     
  • What happens if I lose connection to the internet while entering?
    We advise to call our helpline on 0151 530 5218 and we will be able to assist you and confirm whether or not a payment was taken successfully.
     
  • How long can I play for?
    You can play our lottery for as long as you wish. Following successful payment, you will continue to be entered into the draw as long as you have monies available against your number.
     
  • How will I know if I win a prize?
    Once the draw has taken place, winners are notified by post, and the winners' names and numbers are published on our website and emailed to your inbox.
     
  • How do I claim my prize?
    If you are a winner, we will send your winning cheque straight to you at your address – there's no need for you to claim.
     
  • I have lost my lottery numbers, what should I do?
    You would like us to re-send your lottery numbers to you, please contact us.
     
  • How do I cancel my subscription?
    You can cancel your membership by calling the Lottery Helpline on 0151 530 5218 or info@lottosuperdraw.org form and we will advise you further.
     
  • What are the lottery rules?
    The lottery rules are available on the legal page, linked in the navigation bar above - the purpose of these rules is to ensure you are informed about the terms of playing our lottery, and to promote responsible gambling.
     
  • What is responsible gambling?
    Responsible gambling means staying in control of how much time and money we spend on gambling. Responsible gambling means not spending more money or time than we can reasonably afford on gambling activities, keeping in mind all our other responsibilities in life.
     
  • I need some advice on the effects of gambling. Can you help?
    To speak to someone about a gambling problem contact the Gamble Aware confidential helpline on 0808 802 0133 or visit their website www.gambleaware.co.uk for further information.
     
  • How can I make a complaint?
    If you have any concerns, please get in touch with us at 0151 530 5218 or info@lottosuperdraw.org and we will endeavour to answer any queries you may have.
     
  • Is the lottery legal?
    Yes, we operate in compliance with all Gambling Commission (the UK regulatory body concerned with lotteries) requirements and the lottery is administered by a certified External Lottery Manager. For further information please see our RULES page.
     
  • Who do I contact if I have any further questions?
    For questions about the lottery or your lottery membership, please call our Lottery Helpline: 0151 530 5218 (Mon-Fri 9am-5pm).
    Alternatively, info@lottosuperdraw.org